Avisos Públicos
Aerostar Confidential Security Report

On February 14, 2012, President Barack Obama signed into law the FAA Modernization and Reform Act. Among other things, this law requires each U.S. operator providing passenger service, charter service using any aircraft with a seating capacity of 30 or more, and airport operators to submit a contingency plan for handling tarmac delays.

This plan must contain a description of how the airport operator will: (1) provide assistance to passengers in deplaning after excessive tarmac delays; (2) manage and have space available at the airport in the event of an emergency; and (3) provide a sterile area space for any passenger who, due to a tarmac delay, has not completed Customs and Immigration processing.

IROP PLAN

What is SMS?

The Federal Aviation Administration (FAA) defines the Safety Management System (SMS) as a formal approach to safely and efficiently manage the creation of a safety policy. This includes formal methods for hazard identification, risk analysis and mitigation, methods to ensure continuous improvement of the safety plan, and organization-wide strategies to promote safety.

Luis Muñoz Marín International Airport (SJU) defines its safety management system as a data-driven, business-oriented approach to safety management. It includes all the necessary organizational structure, accountability, policies and procedures of the company. SMS incorporates the entire organization in the development of regulations on accident reduction and risk prevention based on experience combined with a comprehensive study of safety-related incidents.  In addition, this document includes recommendations for accident prevention, through the identification of possible sources of hazards and their proper evaluation of procedures and risks.

 

SMS at the Airport:

  • • Identify safety risks
  • • Ensures that measures will be taken to mitigate risks and hazards
  • • Regular monitoring and evaluation of the benefits of operational safety levels
  • • Directly and indirectly reduce the cost of accidents
  • • Improves employee productivity
  • • Establishes a business safety record
  • • Prioritizes safety needs
  • • Enforces legal responsibilities for safety issues
  • • Provides for proper utilization of resources and their maintenance
  • • Promotes continuous improvement of operational processes

 

SMS in SJU

  1. What is SMS?

SMS stands for Safety Management System.

At Luis Muñoz Marín International Airport, SMS addresses the systematic integration and networking of safety measures for the daily operation of air traffic at SJU, taking into consideration the human, technical and operational factors. SMS is exclusively in charge of the safety of airport operations.

SMS incorporates the entire organization in the development of regulations on accident reduction and risk prevention based on experience combined with a comprehensive study on safety related incidents. In addition, this document includes recommendations to prevent accidents through the identification of possible sources of hazards and their proper evaluation of procedures and risks.

  1. How to report a security issue?

All employees working at SJU can report or submit concerns about operational safety issues to the Safety Management System coordinator at any time.

 

Contact:

Phone: 787-253-0979 o 787-253-2500

E-mail: [email protected]

 

All reports received will be treated confidentially without affecting the employee in any way..

  1. What would be examples of safety-relevant incidents?

The events below are typical examples of accidents, recognized safety deficits or potential hazards that could interfere with operational safety. The list is by no means complete and is intended only as an illustration of events relevant to SMS.

  • • FOD
  • • Runway incursions
  • • Damage to aircraft
  • • Emergency landings
  • • Bird strikes
  • • Interference with other aircraft
  • • Taxiing errors
  • • Conditions that may create traffic conflicts (vehicles parked in protected areas)
  • • Oil leaks

SMS Reporting Form

The Passenger Facility Charge is a per-passenger charge made by each airport. The charge is used to fund FAA-approved projects that improve safety, noise abatement capabilities or increase competitiveness among airlines.

SJU PFC #8 Public Notice

In this section, you will find documents related to the terms and conditions of contracts for service providers.

Download Terms Document
and Conditions

Download Terms Document
and Conditions(2013)

Luis Muñoz Marín International Airport Social Media Use Policy

  • • This page is intended for passengers, employees and visitors of Luis Muñoz Marín International Airport (SJU). It is a public space for people to post comments and provide content.
  • • Comments with profane, rude, derogatory, political or commercial content will be removed.
  • • Each user is solely responsible for the consequences of his or her own comments on his or her image and reputation.
  • • The space in the social network is a forum for the exchange of opinions or constructive debate on any idea. It is not intended to create controversy, disqualify or discredit other users.
  • • By accessing this page, you authorize Aerostar to reproduce your publication in any physical or virtual media. Aerostar will indicate as far as possible your name as the author.
  • • It is forbidden to publish any kind of advertising content or to use the space for your own profit or for the promotion of any kind of for-profit or non-profit business.
  • • Aerostar reserves the right to the trademarks and intellectual property published in the profile of this forum. The user must agree to respect them and not to use them without Aerostar’s written authorization. However, you may download or copy the content of the site for your personal and private use only.
  • • This forum will never ask its users for passwords or any personal information.
  • • Aerostar reserves the right to remove any comment or content that is considered illegal, disrespectful, immoral, threatening, libelous, inappropriate, discriminatory or that in any way may cause damage or harm to Aerostar, its employees, the Government of Puerto Rico, including but not limited to executive branch agencies, public corporations, municipalities, legislatures, judicial branch, airlines, any contractor, supplier, customer of Aerostar or third parties.
  • • Aerostar reserves the right to delete any comment that does not comply with the purpose of the page or that publishes data of third parties without prior written authorization.
  • • Aerostar is not responsible for the opinions expressed in the profile so no guarantee is offered on the truthfulness or accuracy of the information posted by users.
  • • Aerostar is not responsible for inappropriate web pages that can be accessed through links posted by third parties in our space.
  • • Aerostar reserves the right to modify, suspend, cancel or restrict the content of this profile, links or information obtained through it immediately and without prior notice.

If you have any questions regarding Aerostar’s rules of use, please send us an email at [email protected].

Use this form to report an incident, accident or any existing or potentially dangerous condition or behavior identified at Luis Muñoz Marín International Airport (SJU) by the main method of:

  • • Complete the ACSR online

Other means of notification may include the following:

  • • Call OCC at (787)253-0979
  • • E-mail the completed ACSR form to: smsrep[email protected]
  • • Mail the completed ACSR form to the SMS Coordinator at: PO Box 380585, San Juan, PR 00937-1085

 

 

Notice of Availability of Draft Environmental Assessment and Notice of Opportunity to Request a Public Hearing

* Confidentiality commitment
You may submit the form anonymously if you wish / If you provide your name, only the SMS Coordinator will use it to enhance the understanding of the event with follow-up actions, if appropriate. To achieve the safest possible airport operations standards and the success of SJU’s SMS program, each employee is responsible for communicating information that may compromise the integrity of operations at Luis Muñoz Marín International Airport. It is imperative that the airport encourages uninhibited reporting of all hazards, occurrences, incidents and accidents that affect the safety of operations, employees or tenants. Our policy is that an employee may file a report without fear of reprisal, and his or her identity will be kept confidential to the extent permitted by law.

Borrador de Evaluación Ambiental

Notice of Availability of Draft Environmental Assessment and Notice of Opportunity to Request a Public Hearing

Environmental assessment

Environmental exposures

Por favor, haz clic sobre la imagen para descargar el documento.

 

COVID-19 Press Release

Civil Rights Program

The Civil Rights Program is designed to help ensure a level playing field for socially and economically disadvantaged businesses to compete for construction project contracts and concession opportunities at the airport. It also encourages the elimination of discrimination on the basis of race, color, national origin, sex, genetic information, age, religion, creed, sexual orientation, and persons with disabilities.

The Civil Rights Programs are:

Title VI of the Civil Rights Act of 1964

Non-Discrimination Policy:

Aerostar Airport Holdings, LLC (“Aerostar”) guarantees that no person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination on the basis of race, color, national origin, sex, or creed under any program or activity. Every effort will be made to ensure that there is no discrimination in programs and activities, whether or not federally funded.

Persons who understand or believe they have been discriminated against in any of the programs or activities that receive monetary assistance from the federal government, should complete the Complaint Report and send it to: [email protected].

Title VI includes the following programs:

  1. Limited English Proficiency (Spanish in Puerto Rico)

For most people living in the United States, English is their native language or they have mastered English, but in Puerto Rico the native language is Spanish. Much of the Puerto Rican population reads, writes, speaks and understands Spanish. However, there are many people for whom Spanish is not their primary language. The language barrier can prevent these people from accessing services and programs.

In order to assist our passengers, Aerostar maintains a list of bilingual and multilingual employees at the information desks who can help in any situation. Our public announcements, as well as our website, are in Spanish and English. We rely on the assistance of Aerostar’s Puerto Rico Tourism Department not to have employees who speak certain languages.

  1. Environmental Justice

Environmental justice is the fair treatment and meaningful participation of all persons without regard to race, color, national origin, or income in connection with the development, implementation, regulation, policy, and enforcement of environmental laws.

Aerostar ensures compliance with Executive Order 12898, issued in 1994, by identifying and managing the adverse effects of its programs, policies, or activities in minority and low-income communities on human health or the environment.

Reference documents:

  1. Title VI Program
  2. 49 Code of Federal Regulations Part 21
  3. Title VI Brochure
  4. Language identification card
  5. Title VI Poster
  6. Form to file a complaint

Americans with Disabilities Act (ADA)/Section 504

No person shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination on the basis of disability under any federally funded program or activity. Every effort will be made to ensure that there is no discrimination in programs and activities, whether or not federally funded.

Individuals who believe that they have been discriminated against in any program or activity receiving Federal financial assistance should complete the ADA/Section 504 Complaint Form and send it to: [email protected].

Pet Area

Luis Muñoz Marín International Airport has designated a Sanitary Services Area for our passengers’ service animals. It is a comfortable and cozy area for the service animal to do its biological needs.

The Sanitary Services Area is available 24 hours a day, located in Terminal B near boarding gate B2. It has artificial grass, a wheelchair-accessible sink, a soap dispenser, and hand-washing paper. We kindly ask the owners to clean up the area after use, using the bags and the provided bin.

Have a good trip!

For more information on Title VI of the Civil Rights Act of 1964 and the various programs it includes, please contact:

Luis Muñoz Marín International Airport
Title VI Coordinator
Terminal D Ground Level
Carolina, PR  00979
(787) 289-7240 extension 2911
[email protected]

Airport Concession Disadvantaged Business Enterprise (ACDBE)
y
Disadvantaged Business Enterprise (DBE)

 

 

Overall DBE Three-Year Goal Methology

Aerostar Airport Holdings, LLC., hereby announces its proposed Disadvantaged Business Enterprise (DBE) participation goal of 18.3% for FAA-funded contracts/agreements. The proposed goal pertains to federal fiscal years 2023 through 2025 (10/1/2022-9/30/2025). A tele Conference will be held on September 30, 2022, at 10:30 am for the purpose of consulting with stakeholders to obtain information relevant to the goal-setting process. If you would like to participate, please subscribe by sending an email to [email protected]. The proposed goal and its attendant methodology are available for inspection between 9:00 a.m. to 6:00 p.m. Monday through Friday at Aerostar’s Administrative Offices at the Luis Muñoz Marin International Airport Terminal D Ground Level for 30 days from the date of this publication.

 

Comments on the DBE goal will be accepted for 30 days from the date of this publication and can be sent to the following:

 

Shara Mathew López                                                                                      OR                                            Federal Aviation Administration

PO Box 38085                                                                                                                                                        Office of Civil Rights

San Juan, PR  00937-1085                                                                                                                              Herlinda Bradley

787-289-7240                                                                                                                                                        216-505-1406

[email protected]

 

The Luis Muñoz Marín International Airport invites you to our Disadvantaged Business Enterprise Program Outreach Event. We invite all women and minority-owned businesses in the construction field, such as contractors, consults, designers, suppliers, and engineers, to participate in this event. This program will provide new opportunities to work on our airport projects through the DBE program, taking your business to the next level. For registration, please send your business contact and information to: [email protected]

 

What is the ACDBE and DBE Program?

By federal regulation, the federal Department of Transportation (DOT) requires transportation agencies or entities receiving federal funds for infrastructure improvements to establish a program to increase the participation of socially and economically disadvantaged businesses in infrastructure projects. (49 CFR Part 26) and in airport concession opportunities (49 CFR Part 23).

What is an ACDBE and DBE?

ACDBEs and DBEs are small for-profit enterprises where socially and economically disadvantaged individuals own at least 51% of the business and control the operations and day-to-day management of the business.

ACDBE and DBE Program Objectives:

  • • Ensure non-discrimination in the award and administration of federally funded contracts and concession opportunities at the airport.
  • • Create a level playing field so that DBEs can compete fairly for infrastructure improvement contracts and ACDBEs in concessions opportunities.
  • • Ensure that only firms that meet all eligibility standards are allowed to participate as DBEs or ACDBEs at our airport.
  • • Eliminate discrimination in DBE and ACDBE participation.
  • • Help develop companies that can successfully compete outside of the program.
  • • Ensure that the program is designed in accordance with the law.

ACDBE and DBE Program Goals

For federal fiscal year 2015, the FAA approved Aerostar a minimum goal per program of.:

DBE

  • • 4% of all federal funds received for infrastructure improvements at the Airport must be contracted with DBE certified firms.

ACDBE

  • • Concessionaires = 11% of the revenue of all concessions at the airport must come from ACDBE certified companies.
  • • Car Rental = 5% of Car Rental companies’ expenses must come from ACDBE certified companies.

ACDBE and DBE Eligibility Requirements:

  1. Socially and Economically Disadvantaged – They must meet the following criteria:
  • • U.S. citizen or legal resident who are: Hispanic, female, African American, African American, Native American, Asian American, or other socially and economically disadvantaged individuals on a case-by-case basis.
  • • Personal net worth (PNW) must be less than $1,320,000, excluding interest in the applicant company and principal residence.
  1. Standard business size:
  • • DBE
    • They must be small businesses that meet Small Business Administration requirements and the average annual gross income for the last three fiscal years must be less than or equal to $26,290,000.
  • • ACDBE
    • The average annual gross income for the last three tax years must be less than or equal to $56,420,000 except for the following:
  1. Car Rental Companies – $75,230,000
  2. Banking Institutions – $1 billion in assets
  3. Auto Dealers – 350 employees
  4. Ownership

For-profit companies where at least 51% is owned by socially and economically disadvantaged people.

  1. Management and Control:

The owner must have the direct or indirect power to manage, set policy and make short- and long-term decisions for the business. Only independent businesses qualify for the program, so their sustainability cannot depend on a relationship with another business.

If you meet all of the above requirements, you may apply for DBE and/or ACDBE certification to participate in the program.

How to obtain the certification?

Uniform Certification Program

The Uniform Certification Program (UCP) is the evaluating body in each of the states or territories of the United States for companies interested in becoming certified as DBEs, ACDBEs or both. The Puerto Rico UCP is composed of:

  1. Ports Authority
  2. Highway and Transportation Authority
  3. Metropolitan Bus Authority
  4. Aerostar Airport Holdings, LLC.

Aerostar is exclusively responsible for evaluating new certifications of companies currently doing business or bidding to do business at Luis Muñoz Marín International Airport. Companies that do not fall into these categories should contact one of the government agencies mentioned above.

New Applications

Companies applying for certification for the first time must complete and submit the application for certification along with the additional documents required in the application and participate in an interview conducted at their business in the home state or territory. Failure to submit the required documents may result in a delay and/or denial of the evaluation.

Local businesses that qualify and are interested in applying for certification must submit the following documents:

  1. Application for Uniform Certification
  2. Affidavit of Puerto Rico for Uniform Certification Application
  3. Statement of Personal Net Worth
  4. Affidavit of Puerto Rico for Personal Net Worth Status
  5. Supplemental information and documents listed on page 15 of the Uniform Certification Application

Interstate Certification

Companies certified in their home state or territory do not have to fill out the application again, but must provide the UCP in Puerto Rico with copies of the following documents:

  1. Copy of the certification from the home state
  2. Copy of application forms, including all supporting documents, and any other information submitted in the home state or any other state
  3. Correspondence with the home state or any other state related to the company’s current status
  4. Provide evidence of any certification appeals with the DOT
  5. Affidavit signed by the owners of the firm affirming; that the company has submitted all information required by 49 CFR 26.85 (c) and the information is complete and, in the case of the information required by §26.85 (c) (1), is an identical copy of the information provided to the State of Origin. If the visit to your offices supporting the certification is more than three years from the date of the application, the affidavit must affirm that the situation set forth in the application remains true and correct.

Companies currently doing business or that have an offer to do business with Aerostar at Luis Muñoz Marín International Airport, and that have duly completed all the required documents, must file them at:

Luis Muñoz Marín International Airport
Office for Civil Rights
Carolina, PR  00979
(787) 289-7240 extension 2911

Firms whose business activity is likely to provide goods or services to both the DBE (construction) and ACDBE (concessionaires) programs must notify in their application that they intend to be evaluated for both programs.

Once your company is certified in one or both of these programs, it will be included in the Puerto Rico Directory. This directory includes all the companies certified in the program. The Highway and Transportation Authority is the entity responsible for keeping the directory updated.

Annual requirement to maintain certification:

All firms certified as DBEs, ACDBEs, or both, must file an annual DBE, ACDBE, or both. No-Change Affidavit along with documents evidencing the size and gross revenues of the business. These documents will be reviewed to verify that the company continues to meet the program’s eligibility requirements.

Firms whose business activity is likely to provide goods or services to both the DBE (construction) and ACDBE (concessionaires) programs must notify in their application that they intend to be evaluated for both programs.

Once your company is certified in one or both of these programs, it will be included in the Puerto Rico Directory. This directory includes all the companies certified in the program. The Highway and Transportation Authority is the entity responsible for keeping the directory updated.

Annual requirement to maintain certification:

All firms certified as DBEs, ACDBEs, or both, must file an annual DBE, ACDBE, or both. No-Change Affidavit along with documents evidencing the size and gross revenues of the business. These documents will be reviewed to verify that the company continues to meet the program’s eligibility requirements.

Contact Person

You can contact Aerostar’s DBE/ACDBE Liaison Officer at:

Luis Muñoz Marín International Airport
Terminal D Ground Level
Carolina, PR  00979
(787) 289-7240 extension 2911
[email protected]